Home / Complaints
If something’s not right, tell us
We’d rather hear about a problem than not. Here’s how to raise a complaint, and what happens if we can’t sort it out between us.
Tell us first
If you’re unhappy with our service or advice, please get in touch. Call 0800 000 000 or email hello@easyfinancial.co.nz and tell us what’s happened.
We’ll acknowledge your complaint, look into it properly, and work with you to resolve it as promptly as we can. Most concerns are sorted out this way.
If we can’t resolve it
If you’re not satisfied with how we’ve handled your complaint, you can take it to Financial Services Complaints Ltd (FSCL). FSCL is an approved dispute resolution scheme, independent of us, and its service is free for consumers.
We’re a member of the scheme, and we’ll give you FSCL’s contact details whenever you ask for them or when a complaint can’t be resolved between us.
Prefer to just talk it through?
Get in touch and we’ll listen. Most problems are easier to fix in a conversation.